Intimissimi Sucks Customer Reviews and Feedback
Intimissimi is an Italian clothing label founded in 1996, which specializes in bras, briefs, lingerie, vests, and pyjamas for women and men.
Natalie angrily shared her experience, "Not sure where all this "great service" at Intimissimi was when I walked in. Nice stuff, but if you're bigger than a C-cup, expect to be semi politely pointed to the grandma/plus-size section."
Former Employee - Retail Sales Associate says"Mandatory weekends, they push you to sell alot almost annoying the customers"
Former Employee - Stockroom Assistant says"No progression, difficult at the beginning"
Assistant Store Manager (Current Employee) says"This company is absolutely horrible to work for. Upper management and corporate does not value in store employees at all. Instead of promoting internally, the company would prefer to hire externally, but then continues to wonder why turnover rate is so high. In store employees are also severely underpaid, all while the company brings in employees from Italy, who are paid their salary, are given cars, corporate credit cards, and also have their rent paid for them as well. Corporate also requires the store door to be kept open despite no working heat or air conditioning. The door being kept open in the summer with no air conditioning, and during the winter even with freezing conditions. ALSO- during a sewage leak where there is water leaking down the sales floor walls, smelling completely like sewage, they keep the store open! They'd prefer to have the doors open than their employees well being.discount"
Vendedora (Former Employee) says"Otro trabajo que trabajabas bajo presión y objetivos.nadatodo"
Aux almacén (Former Employee) says"El ambiente es pésimo no te toman en cuenta como persona ni tu trabajo ni desempeño el encargado solo tiene prioridad a los q le hacen la barba y tener que soportar su humor del encargadoPrestacionesPésimo hambiente de trabajo"
Verkäuferin (Former Employee) says"Es nicht gute team, jede denkt an sich selbst und die neue missen alles selbere machen bekommen keine hilfe. Segr schlechte Erfahrung."
Retail Assistant Manager (Current Employee) says"There is so much more this company has to learn as far as the American market goes. There are just too many things that are out of order or don’t make sense to even list here. There have been many employees who tried to change things and help the company better themselves, and of course they’re no longer with the company. I believe that speaks for itself. Do your research and you will find the truth. Learn the American market, what works in Europe DOES NOT WORK IN THE UNITED STATES. Especially in NEW YORK. Treat your employees better and show that you appreciate them, at least provide water at work! The turn over rate isn’t high for no reason, the company and management are obviously doing something wrong. Without the associates, the company has nothing. So do more for your workers and listen to them more. I garuntee the turnover rate will continue to increase if Calzedonia does not change their ways."
Einzelhandelskauffrau (Current Employee) says"Beim Bewerbungsgespräch wird Dir der Himmel auf Erden versprochen. Man denkt sich wow mega Team da muss ich arbeiten und letztendlich bereut man da nur. Unfähige Chefs egal welche Position , keine Absprache , mega freches und oft schmerzendes Verhalten den Mitarbeitern gegenüber. Man muss ein dickes Fell haben sonst geht man nach paar Wochen weinend wieder dort raus .Es haben 4 Mitarbeiter das Unternehmen nun verlassen und das Nichtvorhandensein ohne Grund und von sich selber aus !KeineAlles"
Key Holder (Former Employee) says"I worked at Intimissimi Soho, During my short time there I realized the company has absolutely no direction. I’ve worked in various retail stores (high end) not sure what made me apply here but it was the most unprofessional place I have ever worked, Everyone is always confused. Pretty much everyone in the company is Italian and it’s extremely hard to communicate because no one understands. The company has poor management. They literally will hire someone with no experience and promote them within a month to run the store As for the workers they are MISERABLEEE. It is a lot of favoritism going on, the managers are super young and inexperienced. They are CATTY! My advice RUN RUN RUN. Not a place to work if your trying to advance in your professional life.Pretty storesFavoritism, hard to communicate with upper management, poor management, disorganized"
Vendedora (Former Employee) says"Entré con un contrato de tres meses, y en el último mes mi encargada me dijo que se me renovaría si me comprometía con la empresa. Le dije que sí, que no se preocupara, que no me iba a ir a otra empresa si me llamaban en navidades y que no los iba a dejar tirados, ya que, si yo firmo un contrato con una empresa, lo firmo hasta el final. Y además, porque nunca sabes lo que te va a pasar en un futuro y si dejas a alguna empresa tirada, no tienes posibilidades de que te vuelvan a llamar si necesitas un trabajo en un futuro. También sacrifiqué dos cursos que me interesaban hacer por el simple hecho de que me iban a renovar y no quería tener problemas por los cambios de horarios, por lo que decidí declinar la oferta de hacerlos. Entonces, después de darme mis horarios de la semana después de mi cese de contrato y de tomarme medidas de mis nuevos uniformes, deciden, el último día de contrato, decirme que no me van a renovar y que ya me llamarían para recoger el finiquito. Imaginad con la cara que me quedé, y encima me fui cabreada porque no me lo dijo la encargada, que siempre me dijo que me renovarían si no, que dejó que me lo dijera la segunda encargada, cosa que no me gustó, pero que tuve que aceptar. Mi sueldo de 20 horas semanales era de 424€Aprendes a convivir con la presiónSueldo bajo"
Dependienta adjunta (Current Employee) says"No quiero a entrar a valorar nada, cada quien tiene su experiencianadanada"
Vendedora (Former Employee) says"Me voy porque me prometieron por activa y pasiva que los movimientos de horario eran algo pasajero y no paraban de cambiar los horarios 3 y 4 veces en la misma semana del horario ya fijado, partidos todos los días sin ser encargada, más de una semana sin librar, y se paga justo por debajo del salario mínimo interpuesto por los sindicatos. Te hacen firmar una cláusula en la que especifica que las horas complementarias no se pagan como extras (cosa ilegal por convenio) y te cambian constantemente de tienda sin tener plus de transporte.... Todo bonito vamos. 8 horas sin descanso, no tienes descuento de empleada salvo que seas indefinida (cosa imposible por otra parte...)Las compañerasTodo"
Dependienta y cajera (Former Employee) says"Mis compañeras de Intimissimi me enseñaron todo lo relacionado con la tienda, productos, organización y funcionamiento de cero. Allí me encargaba de la apertura y cierre, reposición, perfilado de la tienda, organización y limpieza. En tienda aprendí a gestionar pedidos y datos sobre ventas. He tenido la oportunidad de desarrollar una mejor atención personalizada al cliente. En este trabajo tenía encima de mi constantemente la presión de vender. Cada persona que salía de la tienda sin comprar nada era como un fracaso, porque los jefes así nos lo hacían sentir. Esa es su forma de trabajar y es la parte más difícil de estar Intimissimi."
Vendeuse (Former Employee) says"Pression énorme sur les vendeuse quant à leur chiffre. Obligée de harceler les clients et de les assister pour les pousser à vendre sans leur laisser le droit de juste regarder. C'est franchement la première fois que je vois un magasin où on fait subir ça au client. DR qui parle à ses vendeuses pire qu'à des chiens. A la dernière minutes, on doit êtr dispo pour bouger dans un autre magasin pas franchement à côté. Salaire minable, meme si on compte les primes comparé à comment on est traité et à la pression qu'on a c'est que dalle. Heures supp pas toujours rattrappées, il faut vraiment être malade pour rester là bas. Et bien sûr pas de solde tout compte (90€ si on peut appeler ça un solde tout compte). Dès qu'on se dit un mot entre vendeuse et qu il n'y pas de client dans le magasin, on se fait engueuler. Même comme cliente je n'y reviendrai pas.tickets, mutuellepression, aucun respect"
Conseillère de vente (Former Employee) says"Meme si je n'ai pas aimé le management et l'entreprise, je garde une bonne expérience car j'aime découvrir de nouveau monde et pouvoir toucher à toutLes articles venduLa société"
Stage - Conseillère en ventes (Former Employee) says"Je n'ai jamais été payée, la direction ne répond à aucun de mes messages. Direction machiste et certaines lois françaises ne sont pas respectées.Tout"
Flagship Store Manager (Former Employee) says"Intimissimi was the worst managerial role I’ve ever experienced. The company does not care about its employees, or their feedback. Upper management is extremely unprofessional, they don’t communicate properly to the store level staff, they talk about staff with other staff members all the time, they play favorites and they are very sneaky. Nobody on the team is trained properly because most people don’t get to actually finish their training period before being expected to sell sell sell. All the company cares about is making money, and they don’t realize that if you treat the people working in the store, like garbage, eventually they will not put forth effort. Corporate comes to the store and doesn’t even speak English, even though they know how to. So it makes the environment very uncomfortable. Summer in the store was like a sweat shop, winter in the store is freezing because they want the door open. When staff complains about the temperature in the store, upper management insists the policy is to have the door open, and that they company has the money to pay any fines issued for violations. Overall, if you’re working here, RUN, if you’re interested, RUN.DiscountUnprofessional work environment"
Sales Associate (Current Employee) says"No room to grow and manage are literally the worse people I’ve ever met. Staff turnover is the worse I’ve ever seen it and corporate does not see why."
Store Manager (Former Employee) says"Das Schlimmste Unternehmen fur das ich je gearbeitet habe. Management ist sehr unfähr, sehr arrogant, und Mitarbeiter werden sogar gemobbt."
Manager (Former Employee) says"It’s the worst place to work! Old software , employees have no rights . Plans are unrealistic therefore you don’t make bonus or commission and no work life balance . It’s straight out of the old days of retail . Run because they will work you to death and then tell you could have done better !"
Vendedora (Current Employee) says"Péssima administração, muita sobrecarga de função , comissão baixa"
Ayudante de almacen (Former Employee) says"Es un lugar donde el chisme es lo primero, tiene favoritismo entre empleados y donde el machismo se ve desde las oficinas, literal no puedes hablar de nada con nadie por qué ya se enteró hasta la recepcionista de RH y tú estás en el almacén, despidos injustificados, mal trato. Para nada recomiendo este lugar para laboral Y aguas con los hombres que trabajan en el almacen por qué aparte de morbosos están peor que en los mercados divulgado chismes y lamiendole los eggs al patrón.PlTodo lo que pasa en el almacén"
KSENIA GIZATULINA says"I received my order at the beginning of December. Then I needed to return several items. First, UPS doesn’t pick return up for free from your house as it is said on website. I brought it to UPS store. It was delivered to warehouse on December 21. Still no money back. I sent them message 2 weeks ago, just generic answer. Tried to call, nobody responds. I even didn’t think that such a big company, known internationally, can make a fraud:(("
Georgina says"Order placed early December still no sign. Impossible to contact customer services, no response via email or telephone."
Serena Edmund-Jones says"I have tried on numerous occasions to contact the Customer Service Team. There is NO customer service whatsoever! It's a disgrace. Phone calls and emails unanswered - chat does not work. I have ordered an item which has not been delivered, yet the company has taken my money. Now I cannot trace my goods or seemingly get my money back. I never want to buy from this company again. Dreadful experience and I am very unhappy about it."
Jessica Johnson says"Would give 0 if could. Ordered a Christmas gift and two of the items didn’t fit. Requested a refund on the website on 26 December and still do not have a returns label to send these items back despite emailing and asking for this on 3 January and again today. Tried to use the online chat function but this does not work at all, huge waiting times, times out and progress extremely slow. Please do not buy anything from Intimissimi because the returns process is horrendous and as is the ‘customer service’. Please can some one at Intimissimi assist with our return and refund."
Zan Chauhan says"I have been waiting for over 14 Days for my returns lable. I have tried getting through to thier customer services via thier webchat, telephone and I have emailed over 4 times requesting the returns lable."
I.S. says"Terrible. Order never received - lost in transit with courier as per the courier’s update - and after much waiting managed to do an online chat with the website. I was told I’d get a confirmation of refund being processed after the end of the chat (I asked for this) but never got that and two weeks later I still have not heard or had a refund. Email link option on website is not working. Disgraceful and downright fraudulent! Do not buy from them."
Gordon says"Intimissimi have so little regard for their customers. I waited four weeks for an order with no updates and no means to contact their customer service team. Phone calls go unanswered, live chat function on website doesn't work and emails also go unanswered. Was finally contacted a full four weeks after placing my order to be told I would receive a refund which, predictably, I'm still waiting for. Shambolic distribution and an even worse approach to customer service. Do not buy from them!"
Are Na says"Stucked from 3 weeks now awaiting your website to generate my return label. Unbelievable!"
Adina Surdu says"Ordered something end of November. Delivered beginning of December to an incorrect address because of a fault in their ordering system. It is now mid January and I am still waiting for a refund. Love the quality of their stuff, but online ordering has been appalling."
sarah says"I made an £80 order in December. When it arrived I was so disappointed by the quality of the first two items I opened I didn't open the rest. One top I opened was so poorly cut and crafted it is laughable. I tried to generate the returns label and it didn't work. I have tried to speak to someone by phone and online chat regularly as well as emailing but can never seem to get hold of anyone. It's been going on for weeks now. Someone on the team emailed me relatively recently to tell me they would send a returns label by email within the next couple of days but that hasn't happened and they have not responded to my emails chasing them."
I.G says"I needed to return an order which was was for £200. The returns label failed to generate on their website and I have been unable to get hold of anyone by email, phone or online chat. It's been around 3 weeks now. I am considering returning myself and then trying to have the transaction reversed. The products themselves were mediocre in fit and quality, I'd suggest shopping elsewhere."
Siobhan Ken says"Still haven't received my package or a refund. My order was placed on 23rd November 2020. It is now 14th January 2021! Despite being told that a refund would be processed back in mid December 2020. Whenever you try to call their customer service team its pot luck whether you get through or get cut off. I have tried twice this morning. At this point all I want is my money back!"
Taksima Ferdous says"This company has no concept of customer service. I've come back on here to post me second review. My order which was placed on 22nd November is still nowhere to be seen, nor has my refund been given. I received the email via trust pilot where intimissmi is seen to taking action on customer complaints, however, don't be deceived, they do absolute zero. I am still waiting to hear back from intimissmi. I've tried to call but the calls drops and my emails are remain unanswered. I've now filed a dispute via my credit card company hoping something will be done. I'm am so shocked a company like Intimissmi can operate like this. This is stealing! There is no sense of moral or even corporate obligations to its customers. I'll be filing a dispute with trading standard and I suggest anyone in a similar situation does the same."
Nina Jerman says"I've made an order in november, which I haven't recieved and Intimissimi has been nothing but useless. Don't make the same misstake as me and DON'T BUY FROM THEM."
Sylvie says"I have left a review here a month ago about how intimissimi sent me an incorrect item and it is impossible to return it because no one communicates - they left a reply here making it look like they care but no one helped me since. I just receive an e-mail with "We have solved your request" when they actually haven't even tried. Incredible! I never got the item I ordered, which was worth 40 euros..."
Silvia says"I have made an order which was delivered at the wrong address, I called and email customer service to have this corrected before delivered and they still delivered to the wring address. For over a month I call several times a week, I have emailed several times, and no one replies. Please get in touch with me and give me a refund asap."
Lana Brady says"I wrote a review here a while ago, and the company commented appearing to address the situation, however they have not contacted me since and I am still waiting on a refund or reply"
Enrico says"Notification of order shipped on Tuesday - email reading it’s delayed at the border on Friday..so hopefully within a couple of weeks it will turn up. Will update. For all the people who are complaining about their orders not arriving etc. do you remember that magic word, BREXIT? Or you all forgot about the biggest c**k up of modern days? Intimissimi ships from its Italian warehouse, goods are not shipping intra-UK. I don’t wanna turn things political but scrambling a last minute deal on Christmas Eve doesn’t cancel huge disruption. There’s is huge disruption at borders, for the import/export of good, bureaucracy, forms to fill, taxes, many businesses are experiencing issues as a result. Intimissimi, but Ralph Lauren and Weekday to name others as I bought online and still haven’t received anything, when normally you would in 3-4 days. Moral of the story, vote wisely or pay the price in ways you wouldn’t imagine!"
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